Warranty Statement
Our log stores are guaranteed for 10 years from the date of delivery, to be structurally sound, against shoddy workmanship and against wet rot and/or pest infestation.
Because a log store spends its life outdoors getting wet and drying out, it is to be expected that during its lifetime, the timber used to construct some of the panels or frame may crack or split. This is normal and such occurrences should NOT be considered to be defects. However, if such a crack or split compromises the structural integrity of the unit or makes it unfit to be used as intended then, this is considered to be a defect. Additionally, it should be expected from time to time that the roofing felt will deteriorate and become torn. As such, the roofing felt is not included in the warranty and, in order to keep your warranty valid, it is your responsibility to ensure that the roofing felt is replaced at the first signs of such deterioration. In the event that you are unable to carry out the re-felting yourself or source such a service locally, we offer a re-felting service, please contact us for details.
Any breakages or breakdown of any timber component caused by intentional or unintentional misuse, animal attack or act(s) of God are not covered by the guarantee.
Any unauthorised modifications carried out to your log store or incorrect assembly and/or installation of your log store on anything other than a hard, concrete, brick or some other similar surface will invalidate this guarantee.
All warranty repairs are carried out by budget-log-stores.co.uk at our premises. We do not offer any type of on-site warranty.
How to make a claim.
In the first instance, if you believe that you have a reason to make a claim, please telephone us on 0845 644 1440. You will be asked to describe the defect and may be asked to forward photographs of the defect to us by email or post.
From there we will discuss the situation with you and agree the best course of action to take.
If the unit or any part thereof is to be returned, you will be responsible for all shipping costs, both to and from budget-log-stores.co.uk